About us
We get it, families are a mixed bag, that's why we're making outfits for the whole fam to love.
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Refund policy
OUR POLICY
Fatch is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, colour, or simply changed their mind.
However, in case of a damaged product or a manufacturing error, Fatch offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team at contact[at]fatch.com.au and provide a clear photo showing the issue.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Please note that Fatch will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or colour. In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
EXCHANGES
Unfortunately we do not offer exchanges.
REFUNDS
Unfortunately we do not offer returns and all purchases are final. However if you are not happy with your item we will make good your purchase.
GIFT CARDS
- All gift card purchases are final.
- Please treat as cash as lost gift cards will not be reimbursed.
If you have any other questions, please send us an email and we will respond as soon as possible.